Thank you all VERY MUCH for supporting New World Orchids. It is my pleasure to provide you with quality plants that I hope will bring you great happiness. The following should answer many of the questions you have about the shipment of your orchids which I know are precious to you. PLEASE do not contact me with shipping queries until you have read this. Answering these questions eats up time I want to use for mailing orders.
Mailing Orchids: Orchids can endure long periods in the mail. Your orchids HAVE endured long periods in the mail. Please don’t send me messages of worry about your plants. Nobody worries about them more than I do because if your plants are dead when they get to you, I will be eating that cost. Not you.
Expect delays: This may not happen, but plan for two weeks from ordering to arriving. I am a one man band, so your order may not go out the door for a week. Once the orchids are in the mail, I have no control over delays, and I know no more about tracking than what you see on the computer.
Post Office Holds: Consider having your plants held at the post office if you are worried about them sitting outside upon delivery. You can note that you would like them held in the NOTES section when you order.
Winter Shipping: I plan to ship all winter with the help of 72 hour heat packs which are included at no additional cost if I think they are necessary. If you are ordering plants that are all super cold tolerant, I might not include one depending on the expected temperatures. If it is extremely cold (below 20 during the day), I will not ship. Last winter I did not ship for the entire month of February.
Shipping Options: Last year when USPS became a nightmare, I shipped via FedEx for a while. That may happen again this year depending on the state of shipping delays. No service is 100% reliable, including FedEx which is also more expensive.
When to contact me:
(1) Lost shipment. If your box has been in the mail for three weeks, the USPS considers it lost. At that point, I can file a claim, not before. That’s their rule, not mine. If it’s declared lost, I will refund you the whole cost of your order, including shipping.
(2) Damaged plants. If there is a problem with your plants for ANY reason (shipping delay or not), let me know. Send me a picture of the problem, and we will try to work out a solution. It’s rare that there is a problem even when there are shipping delays.